Shop Order Book Support

Where is my data stored?

All of your requests, drafts, history logs, and attached photos are stored locally on your iPhone or iPad. Shop Order Book has no accounts, no login, no external servers, and no iCloud sync. Because data lives only on your device, uninstalling the app removes all local data unless you have exported a backup file first.

How do I back up my data or move it to a new iPhone or iPad?

Open More options and tap Export private backup to save a JSON file containing all of your records and photos to a folder you choose in the Files app. To move to a new device, transfer that JSON file to your new iPhone or iPad, open More options, and tap Restore from backup. The app will validate the backup file and ask you to confirm before replacing all current records on the device (restoring replaces the full table rather than merging). Exporting and restoring backups are always free and have no record limits.

How does the free 10-request limit work?

You can keep up to 10 open requests at a time for free. Open requests include both active promises in Waiting and unfinished items in Drafts. Closed requests do not count toward the 10-request limit, so closing an open request frees up a slot right away. When you reach 10 open requests, you simply cannot add a new request until you close one or upgrade. All of your existing records remain open to view, edit, close, reopen, back up, and restore—nothing is locked. If your counter handles more than 10 open requests at once, Shop Order Book Pro unlocks unlimited open requests in Waiting and Drafts for a one-time purchase of US$9.99 in the United States (prices in other regions follow the price shown in your local App Store).

How do I restore my Shop Order Book Pro purchase?

Make sure your iPhone or iPad is signed in to the Apple Account you used when buying Shop Order Book Pro, then tap Restore Purchase on the Pro upgrade screen or under More options. Shop Order Book Pro is a one-time purchase and does not support Family Sharing.

Why didn't my review reminder notification appear?

Review reminders are off by default. To turn them on, tap Enable review reminders in the app, allow notification permission when prompted by iOS or iPadOS, and choose your preferred reminder time. A notification is sent only on days when you have at least one request scheduled for review. If you still do not see alerts, check the Settings app on your device to verify that Notifications are allowed for Order Book and that Focus or Do Not Disturb modes are not silencing them. For privacy, reminders always display the title "Review your requests" and the message "You have requests to check. Open the app for details." without showing customer names or items on your lock screen.

Can I save a quick draft from a customer message or update a promise when plans change?

Yes. While adding a request in the app, you can tap Finish later · save draft and complete the remaining fields later. You can also share a piece of text or a single photo from another app (such as a messaging app) using the system Share Sheet to save it as a draft. When you follow up on an active promise, you can log what happened (an item arrived, the plan changed, you moved the hold location, or there is no news yet) and record how your contact with the customer went. If the plan changes, the app keeps your original promise and records the update in History on the request detail screen. Once finished, close the request with the final outcome (and use Reopen later if needed).

If you need help or have questions about Shop Order Book, contact KO YUN LIU at fivechaoice@gmail.com. Please do not include any customer personal information or exported backup files in your email.