Tutor Scheduler & Lesson Packs | Support & Contact
Tutor Scheduler & Lesson Packs is a local-first app for independent teachers, tutors, and coaches to manage students, lesson packs, schedules, and lesson deductions. If you run into a problem, email a written description. Screenshots or a screen recording can help when appropriate.
What to include in a support request
- Your Tutor Scheduler & Lesson Packs version, available under Settings & Studio → About Tutor Scheduler & Lesson Packs → Version.
- What you were doing before the issue appeared, such as scheduling, completing a lesson, correcting a record, renewing a lesson pack, sharing a lesson update, backing up, restoring, or purchasing/restoring a purchase.
- Any message shown on screen, plus a screenshot or screen recording if useful.
- Whether the issue is still present after reopening the app.
To protect privacy, please do not send full bank account details, unnecessary student-sensitive information, or an entire JSON backup unless support first explains why a specific minimum amount of information is needed.
Frequently asked questions
A: No. Tutor Scheduler & Lesson Packs prepares the lesson-update text and opens the sharing flow when you choose to share. You decide the destination and whether to send it. Opening a sharing destination is never treated as proof that a message was sent.
A: Use the correction or undo options available for that lesson state. Tutor Scheduler & Lesson Packs updates the related lesson-pack balance and history according to the app's current correction rules.
A: A backup may contain teacher or studio settings, students, lesson packs, and lesson records. Treat the backup as private teaching-business data and store it only in a location you trust. In addition, the local database is not excluded from iOS device backups, so it will be backed up with your own iPhone or iCloud device backup depending on your device backup settings.
A: Under Settings & Studio, choose the JSON backup restore option and select a valid backup with Apple's Files interface. Tutor Scheduler & Lesson Packs checks the backup and shows a preview before replacing current local data after your confirmation.
A: No. The current version has no Tutor Scheduler & Lesson Packs account system or developer-operated cloud server for your lesson records. Core app data stays on your device. Data leaves the app only when you choose an external action such as sharing or exporting a backup.
A: No. The current version does not require a Tutor Scheduler & Lesson Packs account and has no subscription. It offers a one-time "Lifetime" in-app purchase (one-time purchase, non-subscription, does not auto-renew), with the price shown in your local App Store.
A: The free version supports up to 3 unarchived students (active and paused students count toward the limit; archived students do not count). It never locks or deletes any existing students, lesson packs, lessons, history, or backups.
A: The app prompts for the Lifetime version only when you try to add a 4th unarchived student. It will never lock or delete any existing students, lesson packs, lessons, history, or backups.
A: No. Existing users from versions 1.0, 1.1, and 1.2 permanently retain free unlimited students after updating to 1.3. To check whether you are an existing user, the app reads an Apple-signed download record from Apple (inspecting only the environment, originally downloaded version number, App ID, and Bundle ID). It does not read your Apple ID, name, or email, and the result is used only in local device memory without being stored or uploaded. If the record temporarily cannot be read, the app will not block you or mistakenly ask for payment.
A: "Restore Purchases" is available on both the purchase screen and the Settings screen. It syncs with Apple only when you explicitly tap it, and may require entering your Apple account password.
A: Payments and refunds are handled by Apple through Apple's refund process. Once Apple marks a purchase as refunded, the Lifetime version is deactivated.